UX Audit
Where do users get stuck? Find out before they give up and leave.
Pricing & Timeline
Clear expectations, no surprises. Choose the tier that fits your needs.
Straightforward pricing with everything included.
Why this matters
You built the product. You know where everything is. You cannot find your own usability problems — the curse of knowledge is real, and it affects everyone who's worked on a product for more than a few weeks.
Full usability audit findings report delivered within 10 business days from session completion. Minimum 5 participants tested.
The hidden problem costing you customers
Every sprint your team spends building features on top of unresolved usability problems is a sprint that could have moved metrics instead. Users don't file bug reports for confusing navigation or unclear error messages — they leave. Support tickets pile up for issues that better UX would eliminate entirely. The compounding cost of unfixed usability debt grows with every release.
- • Users struggle with the same issues month after month because no one has systematically identified them
- • Development sprints spent on features that don't move metrics because core usability problems block users first
- • Support team overwhelmed with questions that better UX would eliminate
- • Competitors capturing users who tried your product and gave up
- • Every usability issue tied to a specific heuristic violation with severity rating and concrete fix
- • Task analysis data showing exactly where users fail, with time-on-task benchmarks
- • Priority matrix so your team fixes what matters most with available resources
- • Quick wins list ready to implement immediately, before the full remediation begins
How we solve it
4-phase expert analysis combining Nielsen's heuristics with real user observation:
What you get
Usability Audit Report
Complete findings organized by severity with heuristic violations, user impact evidence, and specific recommendations.
Severity Matrix
All issues mapped by severity (Nielsen 0-4) and fix effort, showing your team where to start.
Task Analysis Results
Time-on-task, error rates, and completion rates for each tested flow with user observation notes.
Annotated Screenshots
Every critical finding documented with annotated screenshots and heuristic violation references.
Quick Wins List
Highest-impact, lowest-effort fixes your team can ship immediately.
Proof it works
An e-commerce platform's checkout had a 34% abandonment rate. Our usability audit found 23 heuristic violations in the checkout flow alone. The top 3 (all Nielsen severity 4) related to error prevention and recovery. After fixing those 3 issues, checkout completion improved measurably within two weeks.
What's included in your Usability Audit
100% Satisfaction Guarantee
Full usability audit findings report delivered within 10 business days from session completion. Minimum 5 participants tested.
Frequently asked
Don't see your question? Get in touch!
How is a usability audit different from an expert review?
Expert review evaluates your product against heuristics without users. A usability audit adds real user observation: we watch people attempt tasks and measure completion rates, error rates, and time-on-task. You get both expert analysis and behavioral evidence.
How many users do you test with?
Depends on your tier. Starter includes 5 user tasks, Professional tests with 8 users, and Enterprise tests 15+ users with a retest round after fixes.
What heuristic frameworks do you use?
Nielsen's 10 Usability Heuristics (D1-C1) as primary framework, Shneiderman's 8 Golden Rules (D1-C2) as secondary lens, and Lighthouse (D5-C1) for performance-usability correlation.
Do you test mobile and desktop?
Yes. Both platforms are tested. We identify platform-specific usability issues and prioritize them separately in the findings report.
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